SHIPPING & RETURNS
At Lara Mossio, we work with pre-orders to preserve the exclusivity of our collections and help reduce waste. Please read our shipping and return policy carefully before placing your order.
1. SHIPPING
Pre-Orders
Selected pieces are available for pre-order. This means that your piece is reserved before it is ready to be shipped.
Pre-order pieces are produced in limited quantities after the pre-order period closes.
Estimated dispatch: 4–5 weeks after the end of the pre-order period.
The relevant pre-order closing date and estimated shipping timeframe will be indicated on the product page. Please check these details before placing your order.
Pre-order items are not available for immediate dispatch.
In-Stock Items
Items available in stock are typically dispatched within 2–5 business days after your order is placed.
Delivery Times
Estimated delivery times after dispatch are:
- France: 1–3 business days via Colissimo.
- International: 5–8 business days via Colissimo.
Delivery times are estimates and may vary depending on the destination, customs procedures and local postal delays.
The dispatch timeframe and delivery timeframe are separate. For pre-orders, please allow the estimated production period in addition to the delivery time.
Orders Containing Multiple Items
If your order includes items with different estimated shipping dates, the items may be shipped together once all pieces are ready.
If you would prefer clarification about the expected dispatch of your order, please contact us before placing it.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
Available shipping methods, destinations and applicable charges depend on the delivery address.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel, where available.
International Orders, Taxes & Customs Duties
Orders shipped outside the European Union may be subject to local import taxes, customs duties and other fees.
These charges may be payable by the recipient and depend on the destination country’s regulations and the applicable shipping arrangements.
Please note that customs duties and import taxes are not calculated at checkout unless explicitly stated.
Delays
If we become aware of a significant delay affecting your order, we will inform you and communicate the available options in accordance with our Terms & Conditions and applicable law.
If you have questions about your shipment, please contact us at contact@laramossio.com.
⸻
2. RETURNS & REFUNDS
We want you to love your Lara Mossio pieces. If something is not quite right, please read the following information before requesting a return.
Right of Withdrawal
For eligible online purchases, consumers generally have a statutory right to withdraw from their purchase within 14 calendar days of receiving the goods, subject to applicable legal provisions and exceptions.
To exercise this right, please email contact@laramossio.com with your order number and a clear statement of your decision to withdraw from the purchase.
This right also applies to eligible pre-order purchases. The fact that an item is made available for pre-order does not, by itself, remove statutory withdrawal rights.
Additional Return Policy
In addition to applicable statutory rights, we offer a voluntary return window of 15 business days from receipt of your order, subject to the conditions below.
The additional return window does not replace or restrict your statutory consumer rights.
Return Conditions
For returns made under our voluntary return policy, items should be:
- Unused and unwashed.
- Returned in their original packaging, with the safety tag intact.
- Free from damage, makeup, deodorant stains or other marks.
These conditions do not limit your statutory rights concerning withdrawal, faulty goods or non-conforming products.
How to Request a Return
To request a return:
- Email contact@laramossio.com with your order number and the item you wish to return.
- Clearly state whether you are exercising your statutory right of withdrawal or requesting a return under our additional return policy.
- Wait for our return instructions.
- Repack the item carefully, preferably using its original protective packaging.
- Send the parcel using a trackable shipping service and retain your proof of postage.
Please contact us before sending your parcel.
Return Address
Once your return has been approved and the return instructions have been provided, please send your parcel to:
LARA MOSSIO
24 rue de Maubeuge
75009 Paris
France
Please ensure that the return address and instructions provided by our customer service team are followed.
Return Shipping Costs
For returns under our voluntary return policy, return shipping costs are generally the customer’s responsibility, provided this has been communicated in advance and is permitted by applicable law.
For statutory withdrawals, the customer may bear the direct cost of returning the goods where legally permitted and properly informed before purchase
If an item is faulty, damaged or incorrect, please contact us before returning it. We will assist you in accordance with applicable consumer protection laws.
Refunds
Refunds will be processed in accordance with applicable law and our Terms & Conditions.
For statutory withdrawals, refunds are generally due within 14 days of notification of the withdrawal. We may defer reimbursement until the returned goods have been received or proof of shipment has been provided, as permitted by law.
For voluntary returns, refunds will be processed after the returned item has been received and checked, in accordance with the applicable return conditions.
Refunds will normally be issued using the original payment method unless another arrangement is agreed with you.
Please note that the time required for the funds to appear in your account may depend on your payment provider.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item or size, you may request a return in accordance with the applicable policy and place a new order, subject to availability.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact contact@laramossio.com as soon as possible.
Please include your order number, a description of the issue and photographs where relevant.
We will review your request and explain the next steps in accordance with your statutory rights.
Refused Deliveries
If you are unable or unwilling to accept a delivery, please contact us as soon as possible.
Refusing delivery does not automatically constitute a valid withdrawal request. Any refund, return shipping costs or customs charges will be handled in accordance with applicable law and our Terms & Conditions.
⸻
3. CONTACT
For questions about shipping, pre-orders, returns or refunds, please contact us:
Email: contact@laramossio.com
Instagram: @laramossio
We will get back to you as soon as possible.
For further information, please consult our Terms & Conditions, Legal Notice and Privacy Policy.