FREQUENTLY ASKED QUESTIONS
Lara Mossio works with a pre-order system to preserve the exclusivity of each collection and help reduce waste.
PRE-ORDERS
What is a pre-order?
A pre-order allows you to reserve a piece before it is ready to be shipped. Our collections are produced in limited quantities, and pre-orders allow us to plan production more thoughtfully and reduce unnecessary waste.
When will my pre-order be shipped?
Pre-order pieces are produced in limited quantities after the pre-order period closes.
Estimated shipping time is 4–5 weeks after the end of the pre-order period. Please check the relevant product page for the specific pre-order closing date and estimated shipping timeframe.
These timeframes refer to dispatch, not delivery. Once your order has been shipped, the delivery estimates below apply.
Can I order multiple items with different shipping dates?
If your order includes items with different estimated shipping dates, your order may be shipped together once all items are ready. If you have any questions about your order, please contact us before placing it.
Will I be charged when I place a pre-order?
Yes. Payment is collected at checkout when you place your pre-order, unless another payment arrangement is explicitly indicated.
Can I cancel or return a pre-order?
Pre-orders are subject to our Terms & Conditions and Returns & Refunds Policy, as well as applicable consumer protection laws.
If you wish to cancel an order or exercise your right of withdrawal, please contact us at contact@laramossio.com or via Instagram at @laramossio.
What happens if my pre-order is delayed?
If the estimated shipping timeframe changes, we will inform you of the relevant update. If a significant delay occurs, we will communicate the available options in accordance with our Terms & Conditions and applicable law.
Are pre-order pieces available in limited quantities?
Yes. Our pieces are produced in limited quantities to preserve the exclusivity of each collection and help reduce waste. Availability depends on the collection and the production schedule.
SHIPPING & DELIVERY
When will my order ship?
Pre-order items: Estimated dispatch is 4–5 weeks after the pre-order period closes.
In-stock items: Orders are typically dispatched within 2–5 business days.
Please check the product page to confirm whether an item is available for pre-order or in stock.
How long does delivery take?
Estimated delivery times after dispatch are:
- France: 1–3 business days via Colissimo.
- International: 5–8 business days via Colissimo.
These timeframes are estimates and may vary depending on the destination, customs procedures and local postal delays.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your parcel.
Where do you ship?
Available shipping destinations and delivery options are displayed at checkout. If your destination is not available, please contact us for further information.
What about taxes and customs duties?
Shipping costs and any taxes collected at checkout will be displayed before you complete your purchase.
Orders shipped outside the European Union may be subject to local import taxes, customs duties and other fees. These charges may be payable by the recipient, depending on the destination and applicable rules.
What happens if I refuse delivery?
If you are unable or unwilling to accept your delivery, please contact us as soon as possible.
Refusing delivery does not automatically constitute a valid withdrawal request. Any refund, return shipping costs or import charges will be handled in accordance with our Terms & Conditions and applicable law.
RETURNS & REFUNDS
What is your return policy?
We want you to love your Lara Mossio pieces. If something is not quite right, you can request a return in accordance with our Returns & Refunds Policy and applicable consumer protection laws.
Please contact contact@laramossio.com to initiate a return.
How long do I have to return an item?
Our voluntary return policy provides a return window of 15 business days from receipt of your order, subject to the applicable return conditions.
This policy does not limit any statutory withdrawal rights. For eligible online purchases, consumers generally have a legal withdrawal period of 14 calendar days from receipt of the goods.
What condition must returned items be in?
Where applicable, items returned under our voluntary return policy should be:
- Unused and unwashed.
- Returned in their original packaging, with the safety tag intact.
- Free from damage, makeup, deodorant stains or other marks.
These conditions do not restrict statutory rights relating to withdrawal, faulty goods or non-conforming products.
How do I request a return?
Please email contact@laramossio.com with your order number and a clear statement that you wish to return your item or exercise your right of withdrawal.
Our customer service team will provide the relevant instructions.
Please include your order confirmation or invoice and retain proof of postage when returning your parcel.
Who pays for return shipping?
Return shipping costs are generally the customer’s responsibility where this has been communicated in advance and is permitted by applicable law.
If your item is faulty, damaged or incorrect, please contact us before returning it so that we can assist you in accordance with your statutory rights.
Can I return sale items?
Items purchased on sale remain subject to applicable statutory consumer rights, including the legal right of withdrawal where applicable.
Any additional commercial return conditions will be communicated in our Returns & Refunds Policy.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different item or size, please contact us to confirm the available options. You may return your original item in accordance with our return policy and place a new order, subject to availability.
When will I receive my refund?
Refunds will be processed in accordance with applicable law and our Returns & Refunds Policy.
For statutory withdrawals, the refund is generally due within 14 days of notification of the withdrawal. We may defer reimbursement until we receive the returned goods or you provide proof of shipment, as permitted by law.
The time it takes for the funds to appear in your account may depend on your payment provider.
What should I do if I receive a faulty, damaged or incorrect item?
Please contact contact@laramossio.com as soon as possible with your order number, a description of the issue and photographs where relevant.
We will review your request and guide you through the next steps in accordance with your statutory rights.
PRODUCTS & SIZING
How do I choose my size?
Please refer to the size guide available on the relevant product page. If you need help choosing your size, contact us at contact@laramossio.com or via Instagram at @laramossio.
How should I care for my garment?
Please follow the care instructions on the garment label and product page to help preserve the quality and appearance of your piece.
Will sold-out pieces be restocked?
Our collections are produced in limited quantities, and restocks are not guaranteed. Follow @laramossio on Instagram to hear about upcoming releases.
CONTACT
For any questions regarding your order, pre-orders, sizing, shipping or returns, please contact us:
Email: contact@laramossio.com
Instagram: @laramossio
We will get back to you as soon as possible.
For further information, please consult our Terms & Conditions, Legal Notice and Privacy Policy.